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ATM Service Technician/Security Technician - Iron Mountain, MI

020536 Requisition #
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Are you looking for a real opportunity? It’s time to consider Diebold Nixdorf! As a global leader in integrated self-service solutions we offer employees more – more recognition, more rewards, more opportunities. Here’s your chance to join our dynamic team!

Right now, we are looking for a Service Technician to troubleshoot, report, schedule, and perform repairs and preventive maintenance on banking and physical security equipment at customer sites. It’s the perfect opportunity to demonstrate your technical service experience and electro/mechanical skills. 

Don't miss out; apply today!

As a Service Technician, you will troubleshoot, report, and perform all necessary service on equipment such as ATM's, VAT's, Kaba Mas Hamilton locks, etc. You will serve as the primary customer contact and be responsible for providing great customer service and fostering good working relationships.

Responsibilities include:

Contacting customer with the estimated time of arrival

Escalating problems and reassigning calls when appropriate

Accurately reporting service data

Understanding the customer's Service Level Agreements (SLA's)

Participating as a member of the Technician team

Completing preventative maintenance inspections and technical fixes on ATM and VAT

Implementing all field change orders

Organizing and updating technical documentation

Maintaining effective communication with Business Team and technician team members

Developing working knowledge of all operating standards, practices, and procedures

Providing customer contact for all post-installation problems

Service Technician requirements:

3-5 years of technical service experience preferred

Valid driver’s license

Computer literacy

Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while

        working on equipment

Acceptance of exposure to the outside elements

Shift adaptability, including standby work on a rotational basis

Exceptional customer service skills are needed

Ability to organize and inventory truck stock parts and tools

Sense of urgency, organizational skills, professional presence and work in team environment

Ability to pass MVR, background and drug test


At Diebold Nixdorf, we understand that our employees are our most valuable resource. That’s why we offer competitive compensation packages and a supportive environment with good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.

Benefits include:

401(k) Savings Plan

Company vehicle

Employee Stock Purchase Plan

U.S. Savings Bonds

Educational Assistance

Long-Term Disability Plan

Salary Continuation Plan

Flexible Spending Accounts

Employee Assistance Program

Adoption Assistance

College Scholarship Program

Life Insurance

Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.


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