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We at Diebold Nixdorf are a team of thinkers, challengers, dreamers, doers and trend spotters. We’re passionate about helping our customers solve current challenges—and anticipating future ones. Diebold Nixdorf is a strategic, collaborative end to end provider of services, software and hardware for the financial and retail industries. We recognize the need for individuals like you to help us remain the best in the business. 


An Account Director is responsible for selling Diebold Nixdorf’s traditional product and service portfolios. This includes account management, overall customer satisfaction, revenue retention and growth, gross margin, account renewals and coordination of the appropriate servicing resources.


Responsibilities: 

  • Maintain key point of contact relationship with current accounts, cultivating and maintaining these customer relationships by assessing their needs, understanding business requirements, and managing overall expectations 

  • Maintain all additional points of contact related to selling the traditional product and service portfolio  

  • Responsible for proactively engaging clients to develop a pipeline of product and service portfolio opportunities  

  • Create and manage Account Plan for all accounts overseen, including 

  • Successful sale of any opportunity of DN Connection Points software and any DN services (excluding ATMaaS) 

  • Assessment of whitespace opportunities with these clients  

  • Define and organize the customer account team and use DN internal governance to push forward its strategy and projects.  

  • Consistent use of CRM, Salesforce.com to track and manage opportunities  

  • Maintain comprehensive understanding in DN products and services and an understanding of new products or services 

  • Maintain comprehensive understanding of DN's Connection Points software and can speak in technical detail about it within sales opportunities 

  • Consistent and accurate forecasting of renewals, growth and at risk deals 

  • Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators 

  • Maintain a 10- 15 million dollar quota


Qualifications: 
  • Bachelor's Degree or equivalent work experience required 
  • Minimum of 10 years of experience in sales, account management, and/or new business development (may be adjusted based upon local regulations or level of position) 
  • Preferred comprehensive knowledge of banking center operations, procedures and the utilization of technology within the banking center environment 
  • General knowledge of Diebold Nixdorf products and services is a plus 
  • Proven success in high quota carrying position  
  • Consultative sales experience with complex solution design is desired 
  • Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Account Executive, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy 
  • Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills 
  • Demonstrated relationship building skills at all levels of the organization, including senior executive levels 
  • Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word, Skype, and Zoom 
  • Possess experience with CRM software, such as Salesforce to maximize opportunities 
  • Ability to travel up to 50% of the time  


Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

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