As part of a Global Business Service (GBS), Financial Share Services you will be responsible for assisting the Order to Cash teams in meeting both departmental and corporate objectives. The individual will have the opportunity to become an instrumental part of daily processing activities and projects, including a mix of responsibilities related to the specific OTC teams, reporting, analytics, invoice creation, reconciliation and system updates.
The following provides a brief summary specific to each GBS team:
Customer Master Analyst – will have multiple opportunities to gain corporate experience by being involved in projects, staff meetings and hands on experience. You will be trained on the appropriate tools, languages, and documentation required. Assignments include, processing customer requests and customer projects and cover a multitude of internal and external customer facing inquires and internal team support.
Service Contract Specialist - responsible to support DN customers, the internal business and external business units including our offshore associates, with timely and accurate service contract entitlements, invoices and revenue related accountabilities. Our associates manage and coordinate a variety of account driven functions with an emphasis on follow through and accountability.
Product Solutions Specialist – responsible in partnering with offshore resources to provide needed guidance, support and/or training in accessing proper DN systems and following documented/trained processes to complete product orders, billed work completed calls to support timely and accurate invoice delivery to assigned customers/regions.
Accounts Receivable Specialist – responsible to manage customer accounts to ensure timely customer payments, proactively resolving Accounts Receivable issues, and communicating accurate responses to both external and internal customer inquiries. Our associates build strong customer relationships serving as the primary representative for a set portfolio of accounts.
Responsibilities could include:
• Assist and support Teams on a daily basis, with reports and processing of daily tasks as defined and communicated by Supervisor, including the following:
• Perform data collection, spreadsheet creation, and data analysis tasks.
• Perform a variety of revenue impacting duties to support the DN service and sales teams and customers.
• Ensure a high level of customer satisfaction, while adhering to DN policies and procedures, auditing & SOX Compliance.
• Provide individual performance that directly impacts the opportunity to grow and retain revenue.
• Understand and follow business unit procedures/workflows.
• Address customer inquiries, research, analyze and resolve problems, using sound judgement regarding the proper handling of client requests.
• Interact with individuals through the organization at all levels in order to accomplish objectives.
• Deliver customer service that demonstrates personal ownership and accountability, to all internal and external partners.
