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IT Analyst - Atlanta

Information Technology
020661 Requisition #
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In the role of IT Analyst for Diebold Nixdorf, you will perform advanced operational and/or technical support functions to maintain and improve Diebold Nixdorf’s IT systems. This position has high exposure to our senior executive staff and at times the Board of Directors.  The IT analyst will provide desktop support to our on-site staff in the Atlanta Georgia office, as well as remote support for US and Canada.  This position is part of a global workplace operations team and daily collaboration with remote staff is required.  The selected candidate will have responsibility for mentoring and facilitating growth of other teammates. In addition, you will develop and maintain documentation for team processes and procedures. The position requires excellent organizational skills, and the ability to multi-task in an IT environment. Excellent inter-personal skills, and above average verbal and written communication skills are also needed in addition to a professional appearance and demeaner.


  • Interacting with Diebold Nixdorf senior leadership team at a moment’s notice.

  • Potential to fulfill a dual role helping the incident management team members to resolve production issues

  • Work in a high demand environment

  • Adhere to a flexible schedule – arrive early for meetings/stay late

  • Collaborate with global IT associates and take the lead to resolve complex trending issues

  • Interacting with Diebold Nixdorf associates at all levels within the organization

  • Maintaining records and ensuring proper tracking and control of IT assets

  • Researching, resolving, and responding to requests received via the Service Desk and other channels

  • Triaging incoming calls/emails and self-service tickets

  • Reassigning, and working utilizing helpdesk tracking software

  • Creating knowledge base solutions and providing assistance to Service Desk associates and other channels

  • Recording, communicating, and resolving technical and non-technical issues

  • Mentoring, coaching and training other team member

  • Provide support and resolve problems for customer satisfaction


  • Associate degree 

  • Minimum 2 years of relevant experience

  • Industry recognized certifications are desired

  • Must be highly professional and well spoken

  • Critical thinking is a must

  • Self-starter that can research trending problems until resolution

  • Strong analytical and problem solving skills 

  • Strong customer service skills

  • Detailed knowledge of PC hardware and software installation and configuration

  • IOS and Mac understanding a plus

  • PC skills in Windows OS, Networking, and Laptop technologies

  • Basic understanding of scripting and building software packages

  • Basic understanding of active directory

  • Basic understanding of SCCM and WMI

  • Basic understanding of imaging and data backups

Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

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