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Project Coordinator | M-F, 3:00pm - Midnight

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Customer Service
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020766 Requisition #
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Our Project Coordinators satisfy customer requirements through the coordination of National Projects across all time zones. Project Coordinators facilitate the success of Diebold Nixdorf service engagements by working closely with all levels of associates and teams, and are the focal point for project problem resolution and escalation. Project Coordinators are responsible for creating and maintaining project schedules, communicating hourly / daily with technicians, reporting project status, tracking product orders, providing training packets to branch personnel, escalating management issues, participating in customer meetings/conference calls. 

This position's shift will be Monday-Friday 3:00 pm - 12:00 am EST

Responsibilities:  
  • Creating, maintaining and distributing project schedules and spreadsheets 
  • Interfacing daily with Project Team and Branch Associates 
  • Generating & distributing technician packets (project specific instructions & customer deliverables) 
  • Acquiring hourly / daily status and generating reports 
  • Tracking product / deliverables, scalating Issues and participating in customer meetings 
  • Coordinating daily activities of technicians, Job Site Coordinators, and Subcontractors. 
  • Assisting in the development of project plan (e.g., schedule, deliverables, project status reports) 
  • Ensuring the acceptance of project deliverables are consistent with customer expectations 
  • Receiving formal sign off from customer as related to project deliverables 
  • Assisting in the creation of timely, accurate and complete project reports for account team and project management. CFIN processing; working with Tracker and CFIN processor as needed. 
  • Create reports in order to analyze project effectiveness 
  • Participate in “Lessons Learned” sessions upon project completion 
  • Develop new strategies & activities for supporting future 
  • Projects Assist peers with assigned projects

Requirements:
  • The ideal candidate will have at least an Associate’s Degree (or higher) with 1-3 year of project coordination or customer service experience.  
  • This position requires advanced computer skills in Word, Excel, and Outlook. 
  • An understanding of Diebold Nixdorf technology and operations is beneficial. 
  • Highly motivated 
  • Problem solving methodology and proven analytical ability 
  • Excellent verbal and written communication skills 
  • Strong technical skills and understanding of software, networking and systems development Multi-tasking capability; must be able to coordinate more than one project and various tasks Ability to  act in an autonomous role with little supervision 
  • Must be detail oriented and organized

Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

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