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Service Operations Manager

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Services Customer Service Operations
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020485 Requisition #
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Service Operations Manager


Key responsibilities include: Advising and partnering with the Installation Services Leadership Team; Developing revenue and margin improvement programs, the development, analysis, and interpretation of statistical and financial information to advise and appraise operating results in terms of costs, budgets, policies of operations, resources, trends, key drivers, and increased profit possibilities. Develop and manage all performance measurements for the installation organization and provide timely and accurate reporting.  Analyzes, interprets, and summarizes operating results as they affect the financial and operational aspects of the business and make specific recommendations, which will result in process improvement, cost reduction, and increased operational performance.


Essential Functions:

  • Develop revenue generating strategies for Installation Service.
  • Develop cost improvement strategies to improve margins for Installation Service
  • Running/analyzing of reports, drilling to root cause, implementing corrective action, and using continuous improvement to drive improved performance and profitability
  • Support the Team in developing monthly schedule forecasts; risk assessments; & opportunities
  • Collaborate with the Installation Services Leadership Team and other
  • departments as necessary to launch revenue, cost improvement, and performance  improvement initiatives
  • Responsible to implement, measure, track, & manage performance KPI’s in order to meet or exceed established performance goals.
  • Participate on monthly operations team meeting.
  • Other duties as may be assigned.

 


Qualifications:

  • Associate should possess bachelor’s degree and 10 years equivalent experience in company of comparable industry, size, and scope.
  • Strong Financial background and experience in Installation Services and Project Management business
  • Individual must have organizational and inter-personnel skills, inductive and deductive problem evaluation and solutions ability, and strong analytical and planning experience.
  • Personal and professional presence and communication skills commensurate to the position are required.
  • Position requires a self-motivated individual with good interpersonal skills and the ability to communicate effectively (oral/written). Must be able to function well in a self-directed team environment.
  • Individual should possess strong leadership ability and tenacity
  • Demonstrate and have good problem solving and executive level communication & reporting skills
  • Must have strong PC, Excel, and PowerPoint skills for analysis, reporting of performance, and presenting.

Diebold Nixdorf, Incorporated is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.


 



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