🌎
This job posting isn't available in all website languages

Settings

📁
Services Global Shared Services
📅
020197 Requisition #
Apply for Job
Share this Job
Sign Up for Job Alerts
The Solutions Architect will use deep technical knowledge of Diebold Nixdorf product offerings and customers’ technical environment to support the Managed Services Application Management team in translating customer requirements into best practice and cost effective technical solutions. He/she will take a lead role in implementation of new services, providing technical and system support in the architectural design of new services. He/she will be responsible for the solution design, development definition, hardware requirements, software and services as well as assisting to develop assignments, schedules, and quality expectations, and other project criteria. He/she will act as a liaison between Product, Sales, and Managed Services and participate in continue improvement initiatives. 

ESSENTIAL FUNCTIONS 
  • Architecture designs of IT architecture for Managed Service projects
  • Identification and analyses of customer requirements including the solution design and          economic efficiency
  • Transition and Design Support of  Managed Service projects
  • Support on technical standardization of Managed Services projects and portfolio
  • Creation of Architecture and Project documentation
  • Design, update, and review system architecture models for use in system analysis reviews
  • Setup customers into Managed Services platforms and help operations team to fulfill the      requested services
  • Coordination and controlling of simple projects and sub-projects
  • Support for Areas and Customer in case of architectural design and security approvals
  • Definition, Implementation and maintenance of the MS technical service catalog
  • Analyze and support new and existing services.
  • Assist with developing, documenting, and maintaining DR processes 
  • Responsible for clear and concise documentation for internal processes and procedures.
  • Respond to and complete work queue requests.
  • Work required shifts, overtime as necessary, and maintain on-call availability as required.
  • Responsible for timely completion of all assigned tasks and projects.
  • Translation of Business requirements into technical solutions
  • Support for Areas and Customer in case of architectural design and security approvals
  • Setup customers into eServices platform and help operations team to fulfill the requested       services
  • Train operations team about solution concept
  • Discuss with customers and other departments change requests and actively accompany the implementation
  • Define project schedules pertaining directly to assignment ensuring service launch is            coordinated with market and operational readiness
  • Provide technical resource service knowledge to other departmental technical engineers, leads, and other departments
  • Other duties as assigned or required
  • BS in Computer Science, Computer Engineering, or other IT or Technical Project Management
  • 5-10 years’ experience in IT support and/or service projects
  • At least 5 years’ experience in complex IT architectures and networking
  • Know-How in Service/Banking/Retail
  • Strong application troubleshooting experience.
  • General hardware and software ATM knowledge helpful
  • IT knowledge in Client/Server and network infrastructure
  • Understanding of networking topologies, TCP/IP communications, and the OSI model helpful
  • ITIL certification 
  • Very good English and intercultural experience 
  • Expert experience in Service processes
  • Service orientation
  • Windows and Linux Software and Development Skills
  • Understanding of DB architecture and Web Hosting Services
  • Other duties as assigned or required

Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

North Canton, Ohio, United States

📁 Services Global Shared Services

North Canton, Ohio, United States

📁 Services Global Shared Services

North Canton, Ohio, United States

📁 Services Global Shared Services