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Technical Project Manager

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Services Global Shared Services
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020198 Requisition #
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The Technical Project Manager will use technical knowledge of Diebold Nixdorf Managed Services offerings to help plan, manage, and drive new and existing technology solutions within Diebold Nixdorf Managed Services Application Management. He/she will take a lead role in implementation projects of new services, providing technical and project planning support input to all groups as it pertains to development, readiness, release, quality and knowledge dissemination. He/she will be responsible for the project creation, milestone definition, resource assignments, schedules, and quality expectations, and other project criteria including project financial updates for management. He/she will act as a liaison between Product, Sales, and Managed Services and participate in continue improvement initiatives. 

ESSENTIAL FUNCTIONS

  • Assist as needed with Global Managed Services technical initiatives and support
  • Defines assignments, schedules, quality expectations, and other project criteria
  • Coordinates the daily project workload of assigned group to assure that adequate resources are applied
  • Act as technical liaison between Product, Sales, and Integrated and Managed Services Operations
  • Look for and recommend continuous improvement initiatives
  • Identification and analyses of customer requirements 
  • Transition Managed Service projects into operations organizations
  • Support on Managed Services projects and portfolio
  • Creation of Project documentation (project schedules, progress reports, KPIs, etc.) 
  • Coordination and controlling of complex projects and sub-projects
  • Support for Areas and Customer in case of architectural design and security approvals
  • Responsible for clear and concise documentation for internal processes and procedures.
  • Respond to and complete project related work requests.
  • Work required shifts, overtime as necessary, and maintain on-call availability as required.
  • Responsible for timely completion of all assigned tasks and projects.
  • Discuss with customers and other departments project change requests and actively drive the implementation
  • Define project schedules pertaining directly to assignment ensuring service launch is coordinated with market and operational readiness
  • Provide project related cost analysis to management 
  • Adhere to budgets and keep projects on track for successful completion within specification.
  • Other duties as required or assigned
  • BS in Computer Science, Informational Technology, or Technical Project Management or other IT or Technical Project Management
  • PMP Certification preferred
  • 5-10 years’ experience in IT support and/or service projects
  • At least 5 years’ experience in complex IT project management
  • Know-How in Service/Banking/Retail helpful
  • General hardware and software ATM knowledge helpful
  • IT knowledge in Client/Server and network infrastructure
  • Basic understanding of networking topologies, TCP/IP communications, and the OSI model helpful
  • ITIL certification 
  • Very good English and intercultural experience 
  • Understanding of DB architecture and Web Hosting Services
  • Must have Team Leading skills
Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

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